Return Policy
Thank you for shopping at Rackupgear. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
Your return rights
You are entitled to return your order within 14 days from day of receipt with giving the reason for doing it. If 14 days have passed since the delivery of your purchase, we can’t offer you a refund or exchange.
Send us proof of the defective item once received.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement :
- By email: contact@rackupgear.com
- By filling the formulary on this page: https://rackupgear.com/contact/
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, and in like-new, resalable condition with original packaging and all hardware, a restocking fee of 10% will apply. The cost of return shipping is the responsibility of the customer in addition to the restocking fee.
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.
Conditions for returns
To be eligible for a return all items must:
- Be replaced and packed within original packaging
- Include a copy of your reservation number
- Include all parts and product manuals
- Be UNUSED, in NEW and SELLABLE condition
You must contact us within 14 days of receiving the parcel and return it within the same period.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We cannot be held responsible for goods damaged or lost in return shipment.
We are unable to issue a refund without actual receipt of the goods.
Exchanges
We only replace items if they are defective or damaged.
Need help?
If you have any questions related to our returns and refunds policy, please contact us:
- By email: contact@rackupgear.com
- By filling the formulary on this page: https://rackupgear.com/contact/